One Platform.
Every Guest Experience.
Loyalty, cashless, hospitality, promotions, personalization and analytics, all connected by one player identity and deployed in the order that fits your roadmap.
Buy a platform,
not four vendors
Most operators don't buy a player app once. They buy a mobile app, then a wallet, then a promotions tool, then an analytics layer, from four vendors, with four integration projects and four contracts, none of which share a player record.
PlayerHub is one platform with one player identity underneath it. Which surfaces you turn on, and in what order, is your call.
The app your players
would download anyway
Native iOS and Android, guest experience built to your property, connected live to your casino management system.
Permission flows, privacy strings and consent handling are built for App Store and Play Store review and to hold up under CCPA and CPRA. A rejected build two weeks before a launch event is an expensive kind of surprise.
Enrollment & identity
Digital sign-up, ID verification, instant club card provisioning.
Cardless play
Bluetooth cardless connect at the machine, with multi-session connection handling built for real floor conditions.
Points, tier & account
Live balances, tier progress, comp status and win/loss statements from your CMS.
Hotel
Reservations, valet, mobile check-in and checkout, digital room key.
Property navigation
Wayfinding for guests who've never been past the porte cochere.
Account access & enrollment
Digital enrollment, secure sign-in and identity verification from any browser.
Points, tier & account
Live tier status, points, comps, win/loss and account activity from your casino management system.
Offers & promotions
Personalized offers, eligibility, expiration and redemption status powered by the same promotion rules as the app.
Hotel & amenities
Book and manage hotel stays, dining, spa and other resort experiences.
Profile & preferences
Manage contact information, communication preferences and account details in one place.
The guest experience,
without the download.
Give guests secure access to their account, offers and property experiences from any browser — on your domain, powered by the same PlayerHub platform as your app.
The portal isn't a second system. Guest identity, content, offers, promotions and analytics stay connected across app and web. One platform underneath. Two ways for guests to engage.
One wallet.
The whole property.
Enroll, fund and spend across slots, table games, point of sale, retail and hotel, from the same app that holds your player's card.
Cashless is where most operators discover their vendor stack doesn't actually connect. The wallet talks to the slot floor but not to POS. Or it funds but doesn't handle KYC.
PlayerHub's wallet is part of the same platform as the loyalty card: one enrollment, one identity, one balance the player sees in one place.
PlayerHub is the player-facing experience and integration layer, not a bank, processor or wallet provider. Live integrations: Everi CashClub and IGT Pay.
What it covers
Enrollment & funding
In-app onboarding with integrated KYC and identity verification.
Slot & table play
Fund play at the machine without a card.
POS, retail & F&B
Spend across property outlets.
Hotel
Room charges and folio settlement.
Promotional funds
Free play and comp dollars in the same wallet as cash.
GEM Rules Engine
Active Configuration
Let marketing ship promotions
without filing a ticket
GEM is PlayerHub's rules engine for building, targeting and launching offers.
Every operator has a promotion their CMS can't quite express, the tiered multiplier, the earn-and-get with a strange qualifier, the drawing that behaves differently on a second visit. Those usually become a development request, a spreadsheet, or a promotion that never runs.
GEM handles them as configuration.
Every rule is versioned, auditable and traceable to who changed it and when, which matters when a gaming commission asks how an award was calculated.
What you can build
Earn-and-get
Multiplier offers with tier and segment conditions.
Drawings
Sweepstakes and entry-based promotions.
Credit distribution
Free play, comp and F&B credit.
Triggered campaigns
Time-boxed and visit-triggered.
Cross-property
Offers where players carry status between sites.
Prove the
return on investment
The usual question about a player app is a fair one: is it driving trip frequency and spend, or are we just measuring people who were coming anyway?
PlayerHub answers that with cohort and crosswalk design built specifically for revenue-lift attribution, matching app-engaged players against comparable non-engaged cohorts so the lift number survives your finance team.
How it's built
Hybrid deployment
Runs in your cloud environment or ours. Player-identifying data doesn't have to leave your governance boundary.
Cross-property crosswalk
For multi-site operators, one view of the player across all of them.
Revenue-lift attribution
Cohort matching designed to isolate app impact, not just correlate with it.
Operator dashboards
Property metrics your marketing and ops teams read without a data analyst in the room.
Revenue lift, app cohort
Sample data
3:00 PM is available for your room. As a Gold member the fee is waived.
Extend checkout to 3:00 PM, Room 1412, Thursday?
A guest assistant that
can actually do things
Most casino chatbots answer questions about pool hours. PlayerHub's concierge is an agentic system with real access: it can check reservations, look up loyalty balances, surface offers and initiate transactions against your live systems.
Which is exactly why the interesting engineering is in the constraints, not the conversation.
The guardrails
Explicit confirmation
Nothing that moves money or changes a reservation happens without the guest confirming it.
Per-session auth scoping
The assistant reaches only what that specific guest is entitled to reach.
Injection defenses
Hardened against attempts to talk the assistant out of its own rules.
Full audit trail
Every action logged to a standard that satisfies gaming commission review.
A reason to open
the app between visits.
Free-to-play games inside your branded app, tied to your loyalty account, where playing for fun earns progress toward something real at your property.
Social games aren't a separate system. They use the same guest identity, promotions, content and analytics as the rest of your PlayerHub platform. One platform underneath. More reasons to engage.
Daily play
Spins, scratchers and bonus games that reward guests for showing up.
Slot-style games
Free-to-play titles themed to your property and brand.
Tournaments
Timed competitions with leaderboards, run as configured events.
Challenges & streaks
Goals that build habit across days or a promotional period.
Property-themed events
Seasonal games tied to real promotions on the floor.
Scope starts with an
explicit answer.
PlayerHub maintains a capability registry spanning 200+ capabilities across 12 domains so RFP answers, implementation scope and delivery status stay aligned.
Status Legend
Example Capability View
Status is part of the answer
Extend the digital journey
beyond the casino floor
Reservations, online check-in and checkout, digital room key, itinerary, dining, spa, and golf in the same app as the player card.
A guest who can open their room from the app is a guest who never queues at the front desk. That is the whole argument, and it is the reason hospitality integration is worth doing properly rather than linking out to a third-party booking page.
Resort companion, not just a casino app
PlayerHub
Operator workspace
The guest experience has an operator side too.
Marketing and operations teams manage content, promotions, messaging and performance from one operator workflow instead of turning every change into a development request.
One audience.
The right channel.
PlayerHub brings push notifications, in-app inbox, SMS and email into the same operator workflow so messaging can follow campaign logic instead of becoming four separate tools.
Campaign Orchestration
One audience • multiple channels
Headless CMS
Update once, sync everywhere.
A property site that
shares a brain with your app
Most properties maintain their website and their app as separate universes, which is how an offer expires on one and not the other.
PlayerHub builds property websites on a headless CMS that feeds both. Marketing updates content once. It appears everywhere it should.